NHTSA Campaign 24V031000
STRUCTURE:BODY:ROOF AND PILLARS
NHTSA campaign 24V031000 covers 9 year-make-model versions listed here and concerns the structure: body: roof and pillars. The repair is free.
Ford Motor Company filed the report for 24V031000 with NHTSA on January 19, 2024; NHTSA's Office of Defects Investigation influenced the recall.
For 24V031000, NHTSA lists up to 1,889,110 potentially affected vehicles.
Owner notification letters for 24V031000 were scheduled from July 18, 2024, 181 days after the report.
24V031000 covers 1 model from Ford, model years 2011–2019.
Owners of the model years 24V031000 covers have filed at least 3,068 complaints naming the structure, about this defect or others in the same group.
Among the 24V031000 vehicles, the 2017 Ford Explorer has the most (659).
By potentially affected vehicles, 24V031000 ranks 7 of 582 Ford Motor Company recalls on this site.
Besides 24V031000, Ford Motor Company has 26 other recalls on the structure on this site; the one before 24V031000 was 23V507000, reported on July 21, 2023.
What this recall covers
- The defect
- Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- The risk
- A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- The fix
- Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Reported January 19, 2024
Vehicles covered by 24V031000 (9)
Being on this list means your year, make and model fall inside campaign 24V031000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: January 19, 2024. Data: NHTSA recall and owner-complaint files. How these figures are counted