NHTSA Campaign 21V411000
ELECTRICAL SYSTEM:SOFTWARE
NHTSA campaign 21V411000 covers 4 year-make-model versions listed here and concerns the electrical system: software. The repair is free.
Daimler Vans USA, LLC filed the report for 21V411000 with NHTSA on June 2, 2021; the manufacturer initiated the recall.
For 21V411000, NHTSA lists up to 33,437 potentially affected vehicles.
Owner notification letters for 21V411000 were scheduled from August 17, 2021, 76 days after the report.
21V411000 covers 3 models from Mercedes-Benz, model years 2019–2020.
Owners of the model years 21V411000 covers have filed at least 10 complaints naming the electrical system, about this defect or others in the same group.
Among the 21V411000 vehicles, the 2020 Mercedes-Benz Sprinter 3500 has the most (6).
By potentially affected vehicles, 21V411000 ranks 15 of 96 Daimler Vans USA, LLC recalls on this site.
Besides 21V411000, Daimler Vans USA, LLC has 10 other recalls on the electrical system on this site; the one before 21V411000 was 21V235000, reported on April 5, 2021.
What this recall covers
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- The risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- The fix
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Reported June 2, 2021
Vehicles covered by 21V411000 (4)
Being on this list means your year, make and model fall inside campaign 21V411000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: June 2, 2021. Data: NHTSA recall and owner-complaint files. How these figures are counted