NHTSA Campaign 21V055000
ELECTRICAL SYSTEM:SOFTWARE
NHTSA campaign 21V055000 covers 7 year-make-model versions listed here and concerns the electrical system: software. The repair is free.
Daimler Vans USA, LLC filed the report for 21V055000 with NHTSA on February 5, 2021; the manufacturer initiated the recall.
For 21V055000, NHTSA lists up to 84,345 potentially affected vehicles.
Owner notification letters for 21V055000 were scheduled from May 5, 2021, 89 days after the report.
21V055000 covers 4 models from Mercedes-Benz, model years 2016–2020.
Owners of the model years 21V055000 covers have filed at least 24 complaints naming the electrical system, about this defect or others in the same group.
Among the 21V055000 vehicles, the 2016 Mercedes-Benz Metris has the most (10).
By potentially affected vehicles, 21V055000 ranks 4 of 96 Daimler Vans USA, LLC recalls on this site.
Besides 21V055000, Daimler Vans USA, LLC has 10 other recalls on the electrical system on this site; the one before 21V055000 was 19V715000, reported on October 8, 2019.
What this recall covers
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- The risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- The fix
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Reported February 5, 2021
Vehicles covered by 21V055000 (7)
Being on this list means your year, make and model fall inside campaign 21V055000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: February 5, 2021. Data: NHTSA recall and owner-complaint files. How these figures are counted