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NHTSA Campaign 22V365000

ELECTRICAL SYSTEM:SOFTWARE

NHTSA campaign 22V365000 covers 11 year-make-model versions listed here and concerns the electrical system: software. The repair is free.

Mercedes-Benz USA, LLC filed the report for 22V365000 with NHTSA on May 20, 2022; the manufacturer initiated the recall.

For 22V365000, NHTSA lists up to 242,722 potentially affected vehicles.

Owner notification letters for 22V365000 were scheduled from July 8, 2022, 49 days after the report.

22V365000 covers 11 models from Mercedes-Benz, model years 2019–2021.

Owners of the model years 22V365000 covers have filed at least 5 complaints naming the electrical system, about this defect or others in the same group.

Among the 22V365000 vehicles, the 2021 Mercedes-Benz Amg Glc43 has the most (1).

By potentially affected vehicles, 22V365000 ranks 4 of 51 Mercedes-Benz USA, LLC recalls on this site.

Besides 22V365000, Mercedes-Benz USA, LLC has 13 other recalls on the electrical system on this site; the one before 22V365000 was 21V058000, reported on February 5, 2021.

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What this recall covers

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Reported May 20, 2022

Vehicles covered by 22V365000 (11)

Mercedes-Benz (11)

Being on this list means your year, make and model fall inside campaign 22V365000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.

Newest record on this page: May 20, 2022. Data: NHTSA recall and owner-complaint files. How these figures are counted

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