NHTSA Campaign 21V537000
SUSPENSION:REAR
NHTSA campaign 21V537000 covers 5 year-make-model versions listed here and concerns the suspension: rear. The repair is free.
Ford Motor Company filed the report for 21V537000 with NHTSA on July 15, 2021; the manufacturer initiated the recall.
For 21V537000, NHTSA lists up to 631,176 potentially affected vehicles.
Owner notification letters for 21V537000 were scheduled from March 16, 2022, 244 days after the report.
21V537000 covers 1 model from Ford, model years 2013–2017.
Owners of the model years 21V537000 covers have filed at least 103 complaints naming the suspension, about this defect or others in the same group.
Among the 21V537000 vehicles, the 2014 Ford Explorer has the most (103).
By potentially affected vehicles, 21V537000 ranks 31 of 582 Ford Motor Company recalls on this site.
Besides 21V537000, Ford Motor Company has 23 other recalls on the suspension on this site; the one before 21V537000 was 21V202000, reported on March 24, 2021.
What this recall covers
- The defect
- Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
- The risk
- A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
- The fix
- Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Reported July 15, 2021
Vehicles covered by 21V537000 (5)
Being on this list means your year, make and model fall inside campaign 21V537000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: July 15, 2021. Data: NHTSA recall and owner-complaint files. How these figures are counted