NHTSA Campaign 20V327000
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Filed by Jayco, Inc..
NHTSA campaign 20V327000 covers 5 vehicles and concerns the equipment:other:owners/service/other manual. The repair is free.
What this recall covers
- The defect
- Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
- The risk
- If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
- The fix
- Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Reported May 6, 2020
Vehicles covered by 20V327000 (5)
Is my vehicle affected?
Being on this list means your year, make and model fall inside campaign 20V327000. It does not mean your individual vehicle does: a campaign covers a range of VINs built in a specific window, and vehicles either side of that window are untouched.
Check the 17-character VIN from the driver-side dashboard or door jamb against NHTSA's lookup. If it is covered, the dealer must do the work free of charge, regardless of the vehicle's age or mileage.