NHTSA Campaign 24V372000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
NHTSA campaign 24V372000 covers 1 year-make-model version listed here and concerns the electrical system: propulsion system: traction battery: management system/energy control module (bms/becm): software. The repair is free.
Mercedes-Benz USA, LLC filed the report for 24V372000 with NHTSA on May 28, 2024; the manufacturer initiated the recall.
For 24V372000, NHTSA lists up to 14,912 potentially affected vehicles, built between February 1, 2023 and May 11, 2024.
The 24V372000 report reached NHTSA 1 month after the last affected vehicle was built.
Owner notification letters for 24V372000 were scheduled from July 5, 2024, 38 days after the report.
24V372000 covers 1 model from Mercedes-Benz, model years 2025.
By potentially affected vehicles, 24V372000 ranks 19 of 51 Mercedes-Benz USA, LLC recalls on this site.
Besides 24V372000, Mercedes-Benz USA, LLC has 13 other recalls on the electrical system on this site; the one before 24V372000 was 24V100000, reported on February 9, 2024.
What this recall covers
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
- The risk
- A sudden loss of drive power increases the risk of a crash.
- The fix
- Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Reported May 28, 2024
Vehicles covered by 24V372000 (1)
Mercedes-Benz (1)
Being on this list means your year, make and model fall inside campaign 24V372000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: May 28, 2024. Data: NHTSA recall and owner-complaint files. How these figures are counted