NHTSA Campaign 19V787000
COMMUNICATION
NHTSA campaign 19V787000 covers 2 year-make-model versions listed here and concerns the communication. The repair is free.
Mercedes-Benz USA, LLC filed the report for 19V787000 with NHTSA on November 1, 2019; the manufacturer initiated the recall.
For 19V787000, NHTSA lists up to 24,226 potentially affected vehicles.
Owner notification letters for 19V787000 were scheduled from December 23, 2019, 52 days after the report.
19V787000 covers 2 models from Mercedes-Benz, model years 2016–2017.
By potentially affected vehicles, 19V787000 ranks 4 of 10 Mercedes-Benz USA, LLC recalls on this site.
What this recall covers
- The defect
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- The risk
- An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- The fix
- MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Reported November 1, 2019
Vehicles covered by 19V787000 (2)
Mercedes-Benz (2)
Being on this list means your year, make and model fall inside campaign 19V787000, not that your own vehicle does: a campaign covers a range of VINs. A VIN check on NHTSA's lookup shows whether it is.
Newest record on this page: November 1, 2019. Data: NHTSA recall and owner-complaint files. How these figures are counted